Get answers to your frequently asked questions

Kizeo Forms is a SaaS solution for digitizing forms, designed for all types of organisations looking to collect data on the go. This powerful, intuitive, and flexible tool allows you to digitalize your business processes independently, tailored to your specific needs.

→ To find out if the solution suits your project, you can contact our customer service. Our team is available from Monday to Friday, 8:30 am to 6:00 pm, to answer all your questions about Kizeo Forms.

Kizeo Forms is a versatile solution that allows you to digitize all types of forms. You can create a wide variety of forms tailored to different needs, such as site follow-up reports, intervention forms, timesheets, inspection forms, expense reports, and many more.

→ To explore all the possibilities of Kizeo Forms, you can browse our library of form templates.

Yes, Kizeo Forms offers full customization of forms. With over 25 field types available, you can integrate elements such as photo fields, geolocation, electronic signatures, text fields, date, calculations, NFC tags, and more, to precisely meet your organization’s needs.

Kizeo Forms is particularly easy to deploy on all your field devices.

Simply download the app from the store that matches your device:

• from the App Store for iPhone/iPad (iOS)

• from Google Play for Android devices

Yes, absolutely! From the Kizeo Administration Interface, you can easily and flexibly manage the different access rights and user profiles. You can assign specific roles (Administrators, Group leadors, or Users), activate or deactivate profiles, control access to forms, and customize permissions for each team member according to their roles and responsibilities.

Kizeo Forms is a solution used in over 70 countries, offering accessibility through multiple languages. This feature allows multinational companies and diverse teams to work comfortably in their preferred language.

The web interface supports French, English, Spanish, German, Italian, Portuguese, and Simplified Chinese, while the mobile app also includes Swedish and Dutch.

For further support, Kizeo’s multilingual team provides assistance in French, English, Spanish, and German.

With Kizeo Forms, you can automatically send customized reports via email. It’s easy to set up email scenarios, allowing you to share field data with colleagues, sales teams, partners, clients, and more.

Yes, the Kizeo Forms mobile app works in offline mode. You can continue collecting data in the field without an internet connection, and the data will sync automatically when you’re back online.

Kizeo Forms has an API (REST Web Service) that allows you to connect the solution to your favourite software and tools for free.
An API (Application Programming Interface) is a technology that enables two applications to communicate with each other.

Kizeo Forms also offers integration with Zapier and Make—platforms that let you connect and automate tasks between hundreds of popular applications, without the need for complex programming.
This makes it easier to streamline your workflow and save time.

Yes, we offer a 15-day free trial of Kizeo Forms with no commitment. No credit card is required to sign up for the free trial. During this trial period, you will have access to 10 licences, allowing for 10 user profiles.

Are you impressed by Kizeo Forms and ready to subscribe? You have two options to join the Kizeo Forms community:

• You can subscribe independently. After creating a trial account, click on the basket icon in the top right corner of the Kizeo Forms Web Interface. You will be redirected to the “Subscription” page, where you can purchase your licences. Once the payment is processed, your invoice will be sent via email and will also be available in your account’s invoice history.
  → For more details on the subscription process, you can refer to our dedicated tutorial.
• If an invoice is required before payment, please send us a purchase order following your usual payment terms to contact@kizeo.com. Upon receipt, we will process your request and issue an invoice.

Kizeo Forms offers two types of subscriptions:

• Monthly subscription (USD 22 per month per licence). Payment is made in one instalment, based on the number of months subscribed.
• Annual subscription (USD 15 per month per licence). Payment is made in one instalment, upon subscribing for the full year.

Our solution is billed per licence, meaning your subscription is calculated according to the number of users (any individual responsible for entering data).

No, Kizeo Forms guarantees a transparent offer with no hidden fees. Whether you choose a monthly or annual subscription, you will enjoy unlimited access to all available features:

• Unlimited creation and use of forms
• Unlimited data entry via the app
• Free access to our web services (Rest API)
• Full access to our online resources (tutorials, videos, Kommunity)
• Dedicated Customer Support

Any additional costs may relate to:

• Subscription to our BI connector: An optional service that facilitates data integration with reporting tools such as Power BI, Tableau, Qlik, and Excel.
• Access to integrations such as Dropbox, DocuSign, Zapier, and others is included in the standard Kizeo Forms subscription. However, please note that these external services have their own associated costs for using their platforms. You will need a separate account with these services and will be responsible for managing their respective costs.

Kizeo Forms subscriptions are not automatically renewed. You will be notified as the renewal date approaches, and it is up to you to decide whether or not to renew your subscription.

We offer a wide range of support resources, including:

• Access to over 150 detailed tutorials
• A series of explanatory videos (YouTube)

These resources are designed to help you efficiently get to grips with the tool independently and address any questions you may have.

You can contact Kizeo Forms Customer Service by phone or email. Our team is available Monday to Friday from 8:30 am to 6:00 pm to answer any questions regarding Kizeo Forms features, your subscription, or any other technical and sales matters.

The data you collect via Kizeo Forms is hosted exclusively in France. The selected hosting providers are trusted entities, ensuring high security standards. This geographical location also ensures compliance with European data protection regulations.

Kizeo Forms is an AWS Partner certified.

The security of your data is our priority.
Kizeo has implemented a comprehensive set of strict measures to ensure this.

The security of personal data linked to your account and its users:

Kizeo places a particular emphasis on GDPR (General Data Protection Regulation) compliance. The email addresses associated with your account are only used to send you information about your subscription and the Kizeo Forms product (new features, tips, available updates, etc.). You may unsubscribe from these communications at any time. Of course, we commit to NEVER selling your personal data. To view, modify, or delete your personal information, please contact us.

The security of personal data entered in your Kizeo Forms:

Our clients are the owners of the data entered in their forms and are therefore responsible for ensuring GDPR compliance. To assist you in implementing best practices, GDPR-specific fields are available within Kizeo Forms. A template form is also accessible in the Kizeo Forms library.

Confidentiality of data within Kizeo Forms:

Each Kizeo employee has signed a written, indefinite confidentiality agreement regarding customer data protection.

Data security in relation to third parties:

• Data hosting: Our clients’ data is hosted on servers located in France. Our service providers hold robust certifications, which are documented and available upon request.
• Three-step secure user login: This includes the company code, user ID, and password.
• Encrypted data transfer using TLS (Transport Layer Security) 1.2.

A detailed document regarding data security in Kizeo Forms is available upon request.