Get answers to your frequently asked questions

Kizeo Forms is a SaaS solution for digitising forms, designed for all types of organisations looking to collect data on the go. This powerful, intuitive, and flexible tool allows you to digitalise your business processes independently, tailored to your specific needs.

→ To find out if the solution suits your project, you can contact our customer service. Our team is available from Monday to Friday, 8:30 am to 6:00 pm, to answer all your questions about Kizeo Forms.

Kizeo Forms stands out for its ease of use and customisable configuration, while also being able to function without an internet connection. This solution is perfect for professionals looking to improve their efficiency and productivity by enabling the standardisation, control, and centralisation of field data, thanks to its unique capabilities.

Kizeo Forms is a versatile solution that allows you to digitise all types of forms. You can create a wide variety of forms tailored to different needs, such as site follow-up reports, intervention forms, timesheets, inspection forms, expense reports, and many more.

→ To explore all the possibilities of Kizeo Forms, you can browse our library of form templates.

Yes, Kizeo Forms offers full customisation of forms. With over 25 field types available, you can integrate elements such as photo fields, geolocation, electronic signatures, text fields, date, calculations, NFC tags, and more, to precisely meet your organisation’s needs.

→ To learn more about form creation, you can explore our dedicated tutorials.

Kizeo Forms is designed to adapt to a wide range of projects and sectors. Its flexibility allows it to meet the specific needs of many different projects, whether in terms of the types of data to be collected, the processes to be digitised, or the functionalities required. You can configure the forms and processes to perfectly match the requirements and workflows of your project.

→ To find out if the solution suits your project, you can contact our Customer Service. Our team is available from Monday to Friday, 8:30 am to 6:00 pm, to answer all your questions about Kizeo Forms.

Yes, absolutely! From the Kizeo Administration Interface, you can easily and flexibly manage the different access rights and user profiles. You can assign specific roles (Administrators, Group leadors, or Users), activate or deactivate profiles, control access to forms, and customise permissions for each team member according to their roles and responsibilities.

→ To learn more about managing access rights, you can explore our dedicated tutorials

Kizeo Forms is a solution used in over 70 countries, offering accessibility through multiple languages. This feature allows multinational companies and diverse teams to work comfortably in their preferred language.

The web interface supports French, English, Spanish, German, Italian, Portuguese, and Simplified Chinese, while the mobile app also includes Swedish and Dutch.

For further support, Kizeo’s multilingual team provides assistance in French, English, Spanish, and German.

To learn more about managing languages, you can access our tutorials.

With Kizeo Forms, you can automatically send customised reports via email. It’s easy to set up email scenarios, allowing you to share field data with colleagues, sales teams, partners, clients, and more.

For more details on the different export options and custom reports, you can refer to the dedicated tutorials.

Do you have databases in Excel or exportable to Excel format? You can easily import them into Kizeo Forms and convert your data into external lists available within the solution.

For more details on external lists, refer to the dedicated tutorials.

Yes, the Kizeo Forms mobile app works in offline mode. You can continue collecting data in the field without an internet connection, and the data will sync automatically when you’re back online.

For more details on how the mobile app operates, you can refer to the dedicated tutorials.

The data collected via Kizeo Forms can be utilised in several ways:

• View data history from the Kizeo Forms Web Interface.
• Integrate data into customised reports.
• Export data in list format to streamline and enhance your workflows.
• Connect Kizeo Forms directly to your business tools for automated processes.

For more details, refer to the tutorials.

Kizeo Forms offers integration through a REST API, allowing you to connect the platform with your preferred software for advanced development. It also supports Zapier for automating tasks between hundreds of applications without complex coding. Additionally, you can retrieve files via FTP or easily back up data to Dropbox.

For more details on API and integration options, refer to the tutorials.

Yes, we offer a 15-day free trial of Kizeo Forms with no commitment. No credit card is required to sign up for the free trial. During this trial period, you will have access to 10 licences, allowing for 10 user profiles.

Are you impressed by Kizeo Forms and ready to subscribe? You have two options to join the Kizeo Forms community:

• You can subscribe independently. After creating a trial account, click on the basket icon in the top right corner of the Kizeo Forms Web Interface. You will be redirected to the “Subscription” page, where you can purchase your licences. Once the payment is processed, your invoice will be sent via email and will also be available in your account’s invoice history.
  → For more details on the subscription process, you can refer to our dedicated tutorial.
• If an invoice is required before payment, please send us a purchase order following your usual payment terms to contact@kizeo.com. Upon receipt, we will process your request and issue an invoice.

Kizeo Forms offers two types of subscriptions:

• Monthly subscription (£18 per month per licence). Payment is made in one instalment, based on the number of months subscribed.
• Annual subscription (£12 per month per licence). Payment is made in one instalment, upon subscribing for the full year.

Our solution is billed per licence, meaning your subscription is calculated according to the number of users (any individual responsible for entering data).

No, Kizeo Forms guarantees a transparent offer with no hidden fees. Whether you choose a monthly or annual subscription, you will enjoy unlimited access to all available features:

• Unlimited creation and use of forms
• Unlimited data entry via the app
• Free access to our web services (Rest API)
• Full access to our online resources (tutorials, videos, Kommunity)
• Dedicated Customer Support

Any additional costs may relate to:

• Subscription to our BI connector: An optional service that facilitates data integration with reporting tools such as Power BI, Tableau, Qlik, and Excel.
• Access to integrations such as Dropbox, DocuSign, Zapier, and others is included in the standard Kizeo Forms subscription. However, please note that these external services have their own associated costs for using their platforms. You will need a separate account with these services and will be responsible for managing their respective costs.

Yes, the Kizeo Forms mobile app also works in offline mode. You can continue collecting data in the field without an internet connection, and the data will synchronise once you’re back online.

→ For more information on how the mobile app works, you can refer to our dedicated tutorial.

You can add new users (one licence = one user) to your account at any time on your own.

Each licence purchased acts as a token that you can assign to any user of your choice.

For example, if a team member leaves, you can simply retrieve the licence token from that user and reassign it to a new team member. There’s no need to subscribe to a new plan or go through a refund process.

If a new team member joins, you can easily add new licences to your account. To do so, log in to your Kizeo Forms workspace. Then, click on the ‘Subscription and Quotes’ tab. Here, you’ll see the ‘Add Licences’ option. Click it to select the number of additional licences you’d like to purchase and link them to your existing subscription.

Several payment methods are accepted:

• Bank transfer / cheque: Licences are activated upon receipt of payment.
• Credit card / PayPal: Licences are activated immediately after payment.

There is no minimum commitment period required. Kizeo Forms is available with either a monthly or annual subscription.

By choosing an annual subscription, you save over 30% per month per licence on your invoice.

Once your subscription payment is received, you can start enjoying the features.

If you chose to make the payment independently on the website:

• By credit card or PayPal: Immediately after the payment is finalised.
• By bank transfer: As soon as Kizeo receives the transfer (or upon receiving proof of payment sent to our services).
• By cheque: Once the cheque is received by us.

If you’ve sent us a purchase order:

Licences will be activated after the purchase order is processed by our services, following your usual payment terms.

Kizeo Forms subscriptions are not automatically renewed. You will be notified as the renewal date approaches, and it is up to you to decide whether or not to renew your subscription.

Kizeo Forms does not provide equipment such as smartphones or tablets. Users must use their own devices or the company-provided devices to access the Kizeo Forms app.

No, training is not required to use Kizeo Forms. The app is designed to be simple and intuitive, making it accessible to everyone without the need for specific IT or technical skills.

No, you cannot use the same Kizeo Forms licence on multiple devices. Kizeo Forms’ business model is based on a separate licence for each user and each mobile device. Therefore, each team member entering data in Kizeo Forms must have their own licence.

Deploying Kizeo Forms on your team’s devices is straightforward. Simply download the app on each device (smartphone or tablet) and log in with the provided user credentials. This allows for centralised management and synchronisation of data and forms across all devices.

→ Google Play

→ App Store

No. The Kizeo Forms app is simple and intuitive, so no training is required.

→ For more information on how to use the Kizeo Forms mobile app, you can refer to our dedicated tutorials.

We offer a wide range of support resources, including:

• Access to over 150 detailed tutorials
• A series of explanatory videos (YouTube)

These resources are designed to help you efficiently get to grips with the tool independently and address any questions you may have.

The Kommunity platform is an online support community dedicated to Kizeo Forms users. It’s a space where users can exchange tips, share experiences, and assist one another. This platform encourages knowledge sharing and provides additional support, complementing Kizeo Forms’ existing resources.

→ Join the Kizeo Forms user community on the Kommunity support platform.

During the trial period and afterwards, Kizeo Forms users receive support from the Customer Service team. This support can take various forms to ensure an optimal user experience, including:

• Assistance via email or phone
• Booking a personalised Kizeo Forms demonstration
• Access to online resources

You can contact Kizeo Forms Customer Service by phone or email. Our team is available Monday to Friday from 8:30 am to 6:00 pm to answer any questions regarding Kizeo Forms features, your subscription, or any other technical and sales matters.

The Kizeo Forms solution is deployed in over 4,500 companies and used by more than 120,000 users. For specific information on Kizeo Forms references and customer testimonials, we recommend visiting our customer testimonials page. There, you’ll find concrete examples of how our solution is used across various industries, along with user experiences and feedback.

The Kizeo Forms mobile app is available for the following operating systems:

• Android from version 6.0
• iOS from version 13.4

For optimal use of the app, we recommend:

• Processor: 2 GHz or higher
• RAM: 4 GB

www.kizeoforms.com is recommended on the following web browsers:

• Chrome
• Firefox
• Safari

We recommend regularly updating your web browser for enhanced security and to use Kizeo Forms optimally.

The data you collect via Kizeo Forms is hosted exclusively in France. The selected hosting providers are trusted entities, ensuring high security standards. This geographical location also ensures compliance with European data protection regulations.

Kizeo Forms is an AWS Partner certified.

We host our clients’ data securely and without limits on our servers in France. However, if you prefer to host the data on your own servers, this can be done by manually retrieving your data from your account or via our APIs.

We take all necessary measures to secure our clients’ data. If, despite our efforts, you wish to exclusively host your data on your own servers, API codes are available to help you permanently delete your data after it has passed through our servers. For security reasons, these codes are only provided upon written request to customer service and after signing a liability waiver.

→ Kizeo Forms also offers data hosting on dedicated servers, subject to volume (licence). For more information, you can contact our Customer Service team.

Yes, our solution is GDPR compliant. At Kizeo, we place great importance on the protection of our clients’ personal data.

The security of personal data related to your account and its users:

Kizeo is fully committed to GDPR (General Data Protection Regulation) compliance. The email addresses on your account are only used to send you information about your subscription and the Kizeo Forms product (news, tips, updates, etc.). We are committed to never selling your personal data. Learn more about our privacy policy.

You can unsubscribe from these communications at any time by clicking the unsubscribe link in our emails. To view, modify, or delete your personal data, please contact us.

The security of personal data entered in your Kizeo Forms:

Our clients own the data entered into their forms and are therefore responsible for its GDPR compliance. To support best practices, GDPR fields are available in Kizeo Forms. A template form is also available in the Kizeo Forms library.

The security of your data is our priority.
Kizeo has implemented a comprehensive set of strict measures to ensure this.

The security of personal data linked to your account and its users:

Kizeo places a particular emphasis on GDPR (General Data Protection Regulation) compliance. The email addresses associated with your account are only used to send you information about your subscription and the Kizeo Forms product (new features, tips, available updates, etc.). You may unsubscribe from these communications at any time. Of course, we commit to NEVER selling your personal data. To view, modify, or delete your personal information, please contact us.

The security of personal data entered in your Kizeo Forms:

Our clients are the owners of the data entered in their forms and are therefore responsible for ensuring GDPR compliance. To assist you in implementing best practices, GDPR-specific fields are available within Kizeo Forms. A template form is also accessible in the Kizeo Forms library.

Confidentiality of data within Kizeo Forms:

Each Kizeo employee has signed a written, indefinite confidentiality agreement regarding customer data protection.

Data security in relation to third parties:

• Data hosting: Our clients’ data is hosted on servers located in France. Our service providers hold robust certifications, which are documented and available upon request.
• Three-step secure user login: This includes the company code, user ID, and password.
• Encrypted data transfer using TLS (Transport Layer Security) 1.2.

A detailed document regarding data security in Kizeo Forms is available upon request.

You have full control over your data. You can retrieve it at any time during your subscription, either manually or automatically (via FTP, Dropbox, or by using our APIs).

If your subscription has ended and you didn’t have time to recover your data, it remains accessible and can be manually downloaded from your back-office for a minimum of 3 months after the end of your subscription.

Upon request, Kizeo can proceed with the complete and permanent deletion of your account and data (upon presentation of a customer liability waiver) before the 24-month legal retention period.